FAQS
1. What is the shelf life of your products?
To enjoy the best possible experience, please consume your candy or nuts within 2 weeks of purchase. Store them in an airtight container to maintain freshness.
2. What is the shelf life of chocolate turtles?
For optimal taste, enjoy your chocolate turtles within 2 weeks of purchase. Again, be sure to store them in an airtight container to keep them fresh.
3. What if there are white spots on my candy?
White spots may appear due to the crystallization of sugars, a natural process that doesn’t affect the flavor or quality of the candy. All our products are made fresh and without preservatives, so we recommend consuming them within 2 weeks of purchase for the best experience.
4. How long will it take my order to arrive?
Processing time: 1–3 days.
Regular shipping: 3–5 additional days.
Expedited shipping: Arrives within 5 days from the order date.
Custom orders: May require an additional 7–10 days for processing and production.
5. Can I track my order?
Yes! After placing your order, you will receive a confirmation number. Use this number to track your shipment and delivery date.
6. What if I need my order by a specific date?
Please add a note in the comments section during checkout if you need your order by a specific date. We will do our best to meet your request.
7. How can I order favors (party/wedding) or custom items?
We recommend placing your order at least 3 weeks before your event to ensure it arrives fresh and on time. For expedited orders, please contact us directly. Additional charges may apply for rush processing and shipping.
